Managed Services for ERP, integrations and business-critical applications
When ERP, integrations and data flows run central business processes, support cannot only start when something has already gone wrong. Elvenite Managed Services combines 24/7 support, application management, proactive monitoring, release management and continuous improvement to keep business-critical systems stable and useful over time.
Stable operations and controlled development after go-live
Managed services should not be generic outsourced IT. For companies running Infor CloudSuite M3, integrations, BI, automation and connected partner platforms, the real need is more specific: a structured operating model for the applications and data flows that the business depends on every day.
With Elvenite, Managed Services gives you a long-term team that understands both the technical setup and the business processes behind it. The goal is to reduce operational risk, improve response when issues appear, and keep developing the platform in a controlled way after go-live.
Why companies choose Elvenite
- One coordinated responsibility for ERP, integrations, BI, automation and selected partner platforms.
- 24/7 support and proactive monitoring that helps identify and handle risks before they affect the business.
- A structured delivery model with SLA, KPI reporting, governance and clear follow-up.
- A dedicated customer team with both business understanding and technical depth.
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What is included in Elvenite Managed Services?
Application support
24/7 support for incidents and service requests connected to business-critical systems and applications. The purpose is not only to resolve tickets, but to keep daily work moving, prioritize issues correctly and make recurring problems visible.
Application monitoring
Monitoring of ERP environments, integration flows, APIs, queues and system status. This helps teams detect issues earlier, understand where risk is building, and act before problems affect business operations.
Application management
Ongoing administration and management of systems and applications, including changes, documentation, user and access handling, and coordination between business and technical teams.
Release and change management
Planning and handling of system updates, new functionality and business-priority changes. This gives IT and business teams a clearer way to decide what should change, when it should change, and how it should be verified.
Feature Release Management
Feature Release Management helps Infor CloudSuite M3 customers understand, prioritize and activate relevant new functionality. It gives structure to release planning, verification, administration and follow-up, so new capabilities are reviewed against the customer's current solution, integrations, users, processes and roadmap.
Continuous improvement
Ongoing work to improve systems, processes and ways of working through analysis, advisory support and practical improvement initiatives. The focus is to keep the platform aligned with how the business develops.
Governance and service management
A shared delivery structure with SLA, KPI reporting, governance meetings, priorities and follow-up. This creates a clearer model for decisions, escalation and long-term development.
Customer team
A dedicated customer team with a Customer Success Manager, support consultants and relevant specialists. The team builds continuity, learns your environment, and creates a stronger link between your business and the technical delivery.
When Managed Services creates the most value
Managed Services is especially relevant when you:
run Infor M3 or other business-critical applications that need to work reliably every day
depend on integrations, APIs and data flows between several systems
want to reduce key-person dependency and create a clearer application management model
need 24/7 support, monitoring and continuous development in one coordinated delivery
want to increase the pace of change without losing control of risk, quality and priorities
need help turning new CloudSuite functionality into practical value after release
Included for all our Managed Services customers
Feature Release Management for Infor CloudSuite M3
Infor CloudSuite M3 continues to develop through regular releases. That creates opportunities, but it also creates work: new functions need to be understood, tested, prioritized and connected to real business needs.
Feature Release Management gives Managed Services customers a structured way to handle that work.
Instead of reviewing each release through ad hoc decisions, Elvenite helps customers assess what is relevant for their M3 setup, integrations, business processes, users and roadmap. The work can include release review, impact assessment, testing coordination, documentation, administration and prioritized improvement actions.
The value is control. Customers get a clearer view of what should be adopted now, what should be planned for later, and what is not relevant. That makes release work part of continuous improvement, not a separate task that appears a few times per year.
Learn more about Feature Release Management
Platforms and systems we can support
Managed Services works best when the full business-critical landscape is considered, not only one system in isolation.
Infor CloudSuite M3
We support and develop ERP environments with focus on availability, usability, process fit and long-term business value.
ION, MEC and API flows
We monitor and manage integration flows, message queues and APIs that keep information moving between systems.
Power BI and Qlik
We support analytics and decision-support environments so reports, dashboards and data-driven processes keep working as intended.
Automation, scripts and custom applications
We can support automation and complementary solutions that are important for the full operational setup.
Selected partner platforms
We can also support selected partner platforms around the ERP and integration landscape, such as Novacura, Medius, RELEX and OpenText, where they are part of the customer's business-critical environment.
How the delivery model works
Managed Services starts with understanding your current setup: systems, integrations, key processes, known risks, documentation, support needs and business priorities.
From there, we establish the operating model:
- knowledge transfer and documentation
- 24/7 support organization and escalation paths
- SLA and priority model
- monitoring scope
- governance meetings and reporting
- roadmap and improvement priorities
- clear ownership between your organization, Elvenite and relevant vendors
The result is a more stable way to run and develop the applications that matter most to the business.
A long-term partner for stable operations and continuous improvement
Managed Services should help you get more value from the investments you have already made in ERP, integrations, data and automation. With Elvenite, you get a partner that can stay close after go-live, provide 24/7 support for business-critical operations, and keep improving the platform as your business changes.
If you want a managed services model built around business-critical systems instead of generic IT outsourcing, talk to us.
FAQ
Frequently asked questions about Managed Services
Yes. Integrations, APIs, message queues and data flows are part of the Managed Services scope when they are important to the customer's business-critical environment. This is one reason the offer is positioned around ERP and connected applications, not generic IT support.
Feature Release Management helps Infor CloudSuite M3 customers review, prioritize, test and activate relevant new functionality. It makes release work more structured and connects new capabilities to business processes, integrations, users and roadmap priorities.
Infor M3 and Infor CloudSuite M3 are central strengths for Elvenite, but Managed Services can also cover integrations, BI, automation, custom applications and selected partner platforms around the ERP landscape.
Ordinary support often starts when a ticket is raised. Elvenite Managed Services combines 24/7 support with proactive monitoring, governance, release management, application management and continuous improvement, with a team that understands both the system and the business process.
Managed services are a structured way to handle 24/7 support, monitoring, application management and continuous improvement for systems that the business depends on. For Elvenite, this is focused on ERP, integrations, data flows and business-critical applications.
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